Cazuhê is a Brazilian artisanal fashion brand registered under CNPJ 38.197.630/0001-70. Our pieces are designed and produced in Brazil and Europe, with a base of operations in Paris, France.

You can contact us at any time by email at cazuhehouse@gmail.com. We aim to respond to all enquiries within 2 business days.

To place an order you must be at least 18 years old and possess a valid payment method accepted at checkout. By submitting an order, you confirm that all information provided is accurate and complete.

Upon receipt of your order we will send you a confirmation email. This acknowledgement does not constitute acceptance of your order — acceptance occurs only when we send you a dispatch confirmation, at which point a binding contract is formed between you and Cazuhê.

If you discover a mistake in your order before receiving your dispatch confirmation, please contact us immediately at cazuhehouse@gmail.com. Once the order has been dispatched, you may still have the right to return the item in accordance with our Returns Policy.

We reserve the right to reject any order, for example if a product is out of stock, if payment cannot be processed, or if we suspect a breach of these Terms.

All Cazuhê products are handmade. Subtle variations in colour, texture and finish are inherent to the artisanal process and do not constitute a defect. Product images on our website are for illustrative purposes only — while we make every effort to represent colours and materials accurately, we cannot guarantee that your screen accurately reflects the true appearance of a product. Your piece may vary slightly from images shown.

Availability is subject to stock. To order pieces that are currently out of stock, please contact our team through the contact form or reach us via our social media channels.

No resale. Products purchased from Cazuhê are intended for personal use only and must not be resold or made available for resale on a commercial basis, including on resale platforms or in wholesale quantities. We reserve the right to cancel orders or refuse future orders if we reasonably suspect commercial purchasing activity.

All prices are displayed in Euros (€) and are inclusive of applicable taxes, unless stated otherwise. Prices may change from time to time, but any change will not affect an order you have already placed.

Payment is processed securely through Shopify Payments. Your order will not be dispatched until payment has been received in full. Ownership of products passes to you only upon full receipt of payment, including any applicable shipping charges.

If your payment method is denominated in a currency other than Euros, the final amount charged will depend on the exchange rate applied by your card issuer on the day of the transaction. Cazuhê is not responsible for any exchange rate fluctuations, commissions or fees incurred.

Under European Union consumer law (Directive 2011/83/EU), EU residents have the right to withdraw from a purchase within 14 calendar days of receiving their order, without giving any reason. To exercise this right, notify us within this period by email at cazuhehouse@gmail.com, stating your intention to withdraw and your order reference.

Once we have received your withdrawal notice, items must be returned within 14 calendar days. Return shipping costs are at the customer's expense, except in cases of defective or incorrect items received.

To be accepted, all returned items must meet the following conditions:

• The item must have all original tags attached to the product
• All manuals, leaflets and documents included at the time of dispatch must be returned
• The original packaging, wrapping, bags and boxes must accompany the product
• The item must not have been worn, washed, stained or adjusted/altered in any way (including waist adjustments, hem alterations, hardware changes, etc.)
• The item must be free of odours

To begin a return or exchange, please contact CAZUHÊ by email at cazuhehouse@gmail.com. Your message must include your order number, full name and the reason for the return or exchange. We will respond with the next steps.

Should CAZUHÊ determine that a returned item does not meet the conditions listed above, we reserve the right not to accept the return or proceed with the exchange. In such cases, CAZUHÊ may resend the item to the customer without prior consultation, accompanied by a written justification for the refusal.

Purchases from the Personnalisé category and all made-to-order pieces are final sale. Each piece is produced exclusively for you — to your specifications, in your chosen fabric, silhouette and finish — and cannot be cancelled, refunded or exchanged under any circumstance.

This includes, without exception, cases where you change your mind after placing the order, select the wrong model, or provide an incorrect size. We strongly recommend reviewing all details carefully before confirming a Personnalisé order. If you have any questions about sizing or specifications, please contact us at cazuhehouse@gmail.com before placing your order.

The right of withdrawal granted by EU consumer law does not apply to custom or made-to-order goods (Directive 2011/83/EU, Article 16(c)).

We will issue a full refund — including original standard shipping costs — within 14 calendar days of receiving the returned item, using the same payment method as your original purchase.

We accept exchanges within 14 calendar days of receipt, subject to availability. Contact us at cazuhehouse@gmail.com to arrange an exchange before returning any item.

Artisanal production time is 3–10 business days. If no specific delivery date is communicated at the time of purchase, your order will be dispatched within 30 calendar days. If we are unable to meet this deadline, you have the right to cancel your order and receive a full refund. We are not responsible for delays caused by carriers or external circumstances beyond our control.

We ship worldwide. All European deliveries are handled exclusively via DHL. For international orders outside Europe, shipping is also carried out via DHL.

For customers in Paris and Normandy, we offer an exclusive express delivery service with delivery within 24 hours of dispatch.

Shipping costs are calculated at checkout via Shopify.

Orders are processed and dispatched within 24 business hours of purchase confirmation. This processing window does not apply to express delivery orders, which are prioritised and dispatched immediately. Estimated delivery times are counted from the day of dispatch, not the day the order is placed.

Import duties, customs fees and local taxes are not included in the price shown at checkout. These charges vary by destination country and are the sole responsibility of the recipient. Cazuhê has no control over these fees and assumes no responsibility for any duties, taxes or customs charges applied by local authorities upon delivery. We recommend checking your country's import regulations before placing an order.

We may cancel your order at any time by notifying you if:

• Payment cannot be processed or is declined
• A product becomes unexpectedly unavailable after your order is placed
• We reasonably suspect fraudulent activity or a breach of these Terms
• We are unable to deliver to your location for legal or logistical reasons

In all such cases, we will notify you promptly and issue a full refund of any amount already paid within 14 calendar days, using the same payment method as your original purchase.

If a cancellation occurs due to a serious breach of these Terms — including violation of our no-resale policy — we reserve the right to decline future orders from the same customer.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Cazuhê is only responsible for losses you suffer that are directly caused by our breach of these Terms. We are not responsible for:

• Losses that were not a foreseeable consequence of our breach at the time of purchase
• Delays or damages caused by events outside our reasonable control (including carrier delays, customs holds or force majeure events)
• Losses that you could have avoided by taking reasonable action
• Any business losses, including loss of profit, revenue or business opportunity — our products are sold for personal use only

If you have a complaint relating to an order or these Terms, please contact us in the first instance at cazuhehouse@gmail.com. We will acknowledge your complaint promptly and work to resolve it as quickly as possible through our internal process.

Each of the clauses of these Terms operates independently. If any clause is found to be unlawful or unenforceable by a competent authority, the remaining clauses will continue in full force and effect.